Patient Ambassador - Honickman Center - Center City - Full-Time Days
Jefferson Health Plans•Philadelphia, PA
•Onsite
About The Position
Serves as the Patient Experience and Guest Services Departments initial contact for resolving patients, families and visitor’s questions, concerns and complaints. The Patient Ambassador actively supports, and any all programs and initiatives designed to positively impact the patient, families and visitors overall experience.
Requirements
- High School Diploma or GED required
- 2 years of customer service, preferably in a healthcare setting preferred.
Responsibilities
- Screens inquirers through, snail mail, phone calls and emails from patients, families and visitor received through direct contact or through the Jefferson Advisory email and hotline.
- Coordinate management of patients’ lost belongings/valuables
- Coordinate and support the hospital’s program for foreign and sign language interpretation
- Facilitate and coordinate amenities/services that support and enhance positive patient experiences
- Actively round on patients and families and support staff with patient and family needs.
- Others duties as assigned.
Benefits
- medical (including prescription)
- supplemental insurance
- dental
- vision
- life and AD&D insurance
- short- and long-term disability
- flexible spending accounts
- retirement plans
- tuition assistance
- voluntary benefits
- tuition discounts at Thomas Jefferson University after one year of full time service or two years of part time service.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
