Patient Advocate - Emergency Services - Service Excellence Unit - Full Time 8 Hours Day (Non-Union, Exempt)
About The Position
The Patient Advocate works as an extension of the clinical care team, identifying and resolving communication and cultural barriers through advocacy. The role manages patient expectations by educating staff and providers and influencing service behaviors. The Patient Advocate strives to empower Limited English Proficient (LEP) patients and families to take an active role in improving their patient experience, and collaborates with leadership to develop creative solutions to unique challenges. The role also develops education materials, assists with patient- and family-centered policies, and makes recommendations to drive service excellence.
Requirements
- High school diploma or equivalent.
- 3–5 years of experience in a related field; acute-care setting experience is preferred.
- Emergency Medical Technician certification.
- Workplace violence training, which can be obtained within 180 days of hire.
Nice To Haves
- Experience in the medical field or familiarity with medical terminology.
- Bilingual ability with a strong command of English and Chinese or Spanish; multiple dialects are preferred.
Responsibilities
- Identify and resolve communication and cultural barriers using advocacy skills.
- Manage patient expectations, including educating and influencing expected service behaviors with staff and providers.
- Empower Limited English Proficient (LEP) patients and families to take an active role in improving their patient experience.
- Collaborate with leadership to develop creative solutions to unique challenges.
- Develop education materials.
- Assist with patient- and family-centered policies.
- Make recommendations to drive service excellence.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
