Patient Advocate - Emergency Services - Service Excellence Unit - Full Time 8 Hours Day (Non-Union, Exempt)
About The Position
The Patient Advocate works as an extension of the clinical care team, identifying and resolving communication and cultural barriers through advocacy. The role manages patient expectations by educating patients and influencing expected service behaviors among staff and providers. The Patient Advocate also advocates for Limited English Proficient (LEP) patients and families, empowering them to take an active role in improving their patient experience. In collaboration with leadership, the role develops education materials, assists with patient- and family-centered policies, and makes recommendations to advance service excellence.
Requirements
- High school diploma or equivalent.
- 3–5 years of experience in a related field; acute care setting experience is preferred.
- Emergency Medical Technician certification.
- Workplace violence training, which can be obtained within 180 days of hire.
Nice To Haves
- Experience in the medical field or with medical terminology.
- Strong command of English and Chinese or Spanish; multiple dialects preferred.
Responsibilities
- Identify and resolve communication and cultural barriers using advocacy skills.
- Manage patient expectations, including educating patients and influencing expected service behaviors among staff and providers.
- Advocate for Limited English Proficient (LEP) patients and families, empowering them to participate actively in improving their patient experience.
- Collaborate with leadership to develop education materials.
- Assist with patient- and family-centered policies.
- Make recommendations to drive service excellence.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
