Patient Advocate (Bilingual Spanish/English)- Plaza del Sol

Urban Health Plan • Corona, NY

4d • Onsite

About The Position

The Patient Advocate (Bilingual English/Spanish) will be stationed at our location at Plaza del Sol Health Center in Corona, Queens and serve as a resource for patients in our care. The Patient Advocate uses feedback from patients in order to enhance the quality of services in the center and provides the patient with a warm and welcoming environment, while supporting them to navigate the health center. Applicants must have availability to commit to a schedule of 40 hours/week, Monday through Thursday 7:30am-5pm, Saturdays 7:00 am-1:30pm (days off are Fridays and Sundays).

Requirements

• High School Diploma or GED, required.
• Bilingual Spanish/English, required.
• General computer skills
• Exceptional customer service and communication skills (verbally and written).

Responsibilities

• Greets all patients and visitors to the site to support them with their visit and/or to identify purpose of arrival to the health center.
• Directs patients into waiting area.
• Manages sign in logs and ensures that the lobby area is maintained in a clean, orderly, and safe environment.
• Helps to verify patient demographic information and insurances using electronic health records.
• Provides general information regarding services and resources.
• When applicable, gauges feedback from patients and reports to managers in order to optimize patient satisfaction.

Benefits

• Fully funded Health Insurance for yourself
• 73.5% funded Health Insurance for your family
• Dental Insurance
• $50,000 term life Insurance
• 401(k) Retirement Savings (including annual UHP Contribution)
• Comprehensive time off including paid vacation, personal time, sick time, and paid holidays (including your birthday!)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED