Patient Advocate

American Addiction Centers•Charlotte, NC

1d•Onsite

About The Position

The Patient Advocate position is within the GCMG Concierge Care department, specifically at the Southpark location. This is a full-time role requiring 40 hours per week, with a schedule of Monday through Friday, 8:00 am to 5:00 pm. The role involves managing patient interactions, administrative tasks, and ensuring smooth clinic operations. The Advocate will be responsible for answering phones, confirming appointments, performing patient check-ins, collecting payments, managing medical records, and ordering office supplies. The position operates in a fast-paced office environment and requires a commitment to high-touch, concierge-level service.

Requirements

Experience with medical terminology, and strong computer skills required.
Organizational, time management, professionalism.
Exceptional communication skills empathetic, clear, patient, and solution‑focused.
Strong interpersonal skills with a commitment to high‑touch, concierge‑level service.
Ability to multitask, prioritize, and remain composed in a fast‑paced environment .
Proficiency with electronic health records and modern communication tools

Nice To Haves

High School Diploma or GED preferred.
1 year medical office administration, customer service, or a related healthcare support role preferred.
Knowledge of insurance processes, medical terminology, and healthcare office workflows is a plus.

Responsibilities

Answers multi-line telephone, provides routine information to callers and patients, takes and relays messages.
Contacts patients by telephone to confirm scheduling information and communicates patient schedules and changes to the appropriate staff.
Performs patient check-in and initial patient registration tasks and ensures accurate completion of forms.
Collects patients' post charges and payments.
Completes patient receipts in a timely fashion.
Orders, monitors and stocks all office supplies including retail items.
Processes incoming and outgoing mail and supply deliveries.
Manages medical records system.
Manages Clinic schedules

Benefits

Compensation Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
Premium pay such as shift, on call, and more based on a teammate's job
Incentive pay for select positions
Opportunity for annual increases based on performance
Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program