Patient Advocate

Mary Bird Perkins Cancer Center • Shreveport, LA

2d • Onsite

About The Position

The Patient Financial Assistance Program Advocate is responsible for helping patients navigate financial assistance programs to reduce financial barriers to care. This role serves as a liaison between patients, providers, internal departments, and external assistance programs to ensure timely, accurate, and compliant access to financial support. The Advocate plays a critical role in patient satisfaction, financial clearance, and organizational mission fulfillment.

Requirements

• Minimum of 1–3 years of experience in healthcare financial services, patient access, billing, or related field
• Knowledge of insurance types (commercial, Medicare, Medicaid) and healthcare revenue cycle processes
• Working knowledge of ICD-10 and CPT coding, as well as professional and outpatient billing processes

Nice To Haves

• Experience with oncology or healthcare systems such as Candid, AssistPoint, OncoEMR, and MOSAIQ preferred; training provided as needed.

Responsibilities

• Serve as a trusted resource for patients and families by educating and guiding them through available financial assistance options to reduce barriers to care.
• Assess patient eligibility and support accurate, timely completion of financial assistance applications.
• Assess patient eligibility and support accurate, timely completion of financial assistance applications.
• Ensure all financial assistance activities are compliant, accurate, and aligned with quality and productivity standards.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed