Patient Advocate

Jefferson Health Plans • Stratford, NJ

7d • Onsite

About The Position

The Patient Advocate is charged with helping a patient's hospital journey go as smoothly as possible by acting in the best interest of the patient. Dignity, respect and consideration are the cornerstones of patients' rights. The advocate operates within an ethical construct, seeks to promote the patient's interest first and foremost, and then promotes relationships between staff and patients. These efforts lead to a more positive and individualized healthcare experience, recognizing the diversity and uniqueness of each person. The advocate proactively communicates and demonstrates the concern and responsiveness of The patient advocacy service provides a specific channel through which patients can seek solutions to problems, concerns, and unmet needs. The Patient Advocate requires providing service to the all age populations- from infant to frail elderly, in a manner that demonstrates an understanding of the functional/developmental age of the individual served.

Requirements

• Associate’s Degree or three years of experience working in a service-oriented organization, preferably in a healthcare setting required.
• Must possess self-motivation, excellent interpersonal and communication skills.
• Demonstrated mediation, conflict resolution and crisis intervention skills required.
• Computer proficiency must be demonstrated in word processing as well as applications necessary to fulfill department procedures.

Responsibilities

• Investigate and manage complaints by patients, their families, visitors, staff members and other healthcare consumers and work with all necessary parties toward a complaint’s resolution.
• Comply with federal regulations from HIPAA, CMS guidelines and various patients’ rights law.
• Intervene in crisis situations and negotiate resolutions between conflicted parties.
• Proactively round on patients and families while in the hospital.
• Works closely with the nurse manager, physician, nursing staff and other clinical and non-clinical members to investigate the goals of resolution of the complaint/situation.
• Document all complaints, grievances, and interactions in the electronic feedback system and works independently or supports Quality and Safety with complaints and grievances through the case's close.
• Interacts with co-workers, visitors, and other staff consistent with the values of Jefferson.
• Duties as assigned.

Benefits

• medical (including prescription)
• supplemental insurance
• dental
• vision
• life and AD&D insurance
• short- and long-term disability
• flexible spending accounts
• retirement plans
• tuition assistance
• voluntary benefits, which provide colleagues with access to group rates on insurance and discounts.
• tuition discounts at Thomas Jefferson University after one year of full time service or two years of part time service.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree