Patient Advocate

Inception Family Career • Austin, TX

3d • Onsite

About The Position

Our Patient Advocate - PRN will be responsible for the efficiency, accuracy and professionalism of the front desk. Primary duties include providing exemplary customer service while scheduling appointments, answering multi-line phones and emails and directing patients and all inquiries appropriately. The Patient Advocate works in a collaborative relationship with the front desk team as well as with other departments and employees.

Requirements

• High School Diploma or equivalent required
• At least one year of administrative medical office experience strongly preferred
• Experience with Electronic Medical Record (EMR) system strongly preferred

Nice To Haves

• Bachelor's degree preferred
• Bilingual-Spanish speaking is preferred but not required

Responsibilities

• Answer and direct incoming calls; assist patients as needed.
• Greet and check in visitors; determine the purpose of visit and direct to appropriate staff.
• Schedule, confirm, and follow up on patient appointments and physician referrals.
• Compile, update, and maintain medical charts, reports, and correspondence.
• Conduct patient interviews to complete insurance, privacy, and intake forms.
• Verify insurance coverage; collect co-pays and ensure proper documentation.
• Facilitate smooth communication between the lab, physicians, and clinical staff.
• Maintain adherence to patient care standards and HIPAA privacy regulations.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED