Patient Advocate
Cedar
•$19 - $22•Remote
About The Position
The Patient Advocate position serves as the liaison between the patient and healthcare provider supporting our patients through the following channels: live chat, phone, and email communications. In addition, patient advocates act as account managers to holistically manage the medical billing process and anticipate potential billing issues. We believe that all patients deserve to have a pleasant and efficient healthcare billing experience.
Requirements
- 2-3 years of customer service experience via phone or call center
- 1-2 years of medical billing, insurance or related healthcare experience
- Experience navigating electronic medical record systems (preferably Athena (Centricity Business), eClinicalWorks, Medik, CareVoyant, Nextgen, and Epic)
- Proficiency in Google Suite
- Ability to toggle between multiple systems and efficient typing skills
- Excellent verbal and written communication skills
- Self motivated individual with exceptional attention to detail
- Ability to show empathy and passion for outstanding customer service
- Excellent problem solving and critical thinking skills
- Open to ambiguity and ever changing environment
- Willing to be flexible with their schedule from time to time
Responsibilities
- Manage on average 60-80 incoming and outgoing patient calls regarding medical bills
- Utilize the Cedar platform to handle all patient questions via inbound chats, phone calls and perform appropriate outbound call campaign
- Run and follow through on escalations to the healthcare provider
- Lead the payment posting process and follow up on defaulted payments
- Appropriately follow up with insurance and other third parties
- Meet assigned team and individual metrics related to satisfaction and collections performance
Benefits
- Competitive benefits and wellness package
- Unlimited PTO for vacation, sick and mental health days
- 16 weeks paid parental leave with health benefits
- Competitive pay
- Equity (for qualifying roles)
- Health benefits that start on the first of the month following your start date
- Fertility & adoption assistance
- Cedar matches 100% of your 401(k) contributions, up to 3% of your annual compensation
- Access to hands-on mentorship
- Employee and management coaching
- Team discretionary budget for learning and development resources
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
