Patient Advocate
About The Position
The Patient Advocate consults patients to gauge their satisfaction with their care, collect patient information and elevate any concerns to healthcare providers. Serves as a vital link that coordinates communication between patients, family members, medical professionals, and administrative staff to ensure patients are receiving the best possible healthcare services. Is seen as a visible and enthusiastic champion in assisting Patient Experience (PX) leadership with the measures, education and coaching needed to build an excellent PX program. Provides support on various projects and activities to facilitate the integration and effective use of PX tools on an ongoing basis. Receives complaints/grievances/concerns from patients/families and others and coordinates with appropriate parties and departments for resolution. Assists in facilitating recognition activities, including leveraging patient comments and compliments received, as well as employee events. Performs a variety of complex administrative functions, including support to various committees, with limited direction.
Requirements
- Associate's Degree or an equivalent combination of education and/or experience required
- 2 years of experience in Customer Service or Patient Experience required
Responsibilities
- Consults patients to gauge their satisfaction with their care, collect patient information and elevate any concerns to healthcare providers.
- Serves as a vital link that coordinates communication between patients, family members, medical professionals, and administrative staff to ensure patients are receiving the best possible healthcare services.
- Acts as a visible and enthusiastic champion in assisting Patient Experience (PX) leadership with the measures, education and coaching needed to build an excellent PX program.
- Provides support on various projects and activities to facilitate the integration and effective use of PX tools on an ongoing basis.
- Receives complaints/grievances/concerns from patients/families and others and coordinates with appropriate parties and departments for resolution.
- Assists in facilitating recognition activities, including leveraging patient comments and compliments received, as well as employee events.
- Performs a variety of complex administrative functions, including support to various committees, with limited direction.
Benefits
- Free Continuing Education and certification
- Tuition reimbursement, education programs and scholarships
- Vacation time starts building on Day 1, and builds with your seniority
- Free money toward retirement with a 403(b) and matching contributions
- Great food options with on-demand ordering
- Free parking and electric charging
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
