Customer Service Call Center - Oklahoma City, OK On Site - Competitive Wages!
About The Position
CCS is redefining chronic care management through its approach to at-home patient care. We are seeking individuals who will thrive in a patient-centric dynamic environment. As a Patient Advocate Representative I in our Patient Support Department, you will be at the heart of our call center operations, delivering first-class customer service in every interaction. You will handle all tasks required to maintain patient satisfaction and ensure accurate and timely shipping of reorders. You will provide cross-functional support of all business units to maintain up-to-date documentation and insurance for accurate processing and billing of patient services. You will be the one on the front line to help solve our patient’s challenges and deliver on our promise of superior customer service. This is an on-site position at our Oklahoma City, OK Office, and will receive a $2.00 on-site premium.
Requirements
- Minimum High School diploma or GED equivalent.
- Proficient computer literacy to include strong keyboarding and ability to key data accurately while maintaining strong listening skills.
- Strong attention to detail, multi-tasking, communication, and organizational skills are essential.
- Exceptional phone and email etiquette.
Nice To Haves
- Customer Service Experience Preferred.
Responsibilities
- Obtains and process authorizations for reorders.
- Resolve patient issues and ensures accurate reorder processing via phone, document processing and medical record validation.
- Ensures patients have all required medical documentation to permit billing of services as assigned.
- Maximizes patient base through retention efforts and cross-selling via phone.
- Handles inbound and outbound calls from patients’ physicians and referral sources to ensure patient satisfaction, troubleshoot new and existing patient concerns, add services, verify, and explain insurance coverage to patients.
- Audits configuration of supplies based on supporting documentation, formulary requirements and manufacturer capabilities.
- Maintains a strong understanding of medical documentation, Insurance requirements and company procedures.
- Maintains a high degree of confidentiality always due to access to sensitive information.
- Maintains regular, predictable, consistent attendance and is flexible to meet the needs of the department.
Benefits
- Attractive Incentives
- Monday through Friday Schedule
- Intimate Office Environment
- Professional Growth
- Supportive Team
- Great Benefits
- Competitive Salary
- Bonus/Incentive Opportunities/commission: (if applicable)
- Medical, dental, and vision insurance
- 401(k) with company match
- Paid time off (vacation and holidays)
- Ongoing training and professional development
- Wellness programs and mental health support
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
