Call Center Customer Service Representative - On Site

Anticimex Carolinas•Charlotte, NC

2d•Onsite

About The Position

Anticimex Carolinas is a family of brands of several long-running Carolina pest control companies who have joined together to better serve our customers. Today, we offer state of the art pest control to residents and businesses across both North and South Carolina. At Anticimex, our purpose is to transform the world into a healthier, safer place through innovative and sustainable pest control solutions. Every day, we help protect people, property, food, and the environment through preventive pest management, advanced technology, and expert service. We believe in creating healthier communities while preserving nature for future generations. We are passionate about service. We are experts in our industry. We build lifelong careers. We seek service-minded individuals who want to be the best of the best and desire a career, not just a job. We pledge to support your development by offering continued opportunities in a safety-first environment. If you're dedicated to growth, let's take this journey together! At Anticimex Carolinas, our Customer Loyalty Representatives are the voice of our company and the first point of contact for our customers. In this full-time role, you'll play a key part in delivering an outstanding customer experience by helping customers schedule services, answering billing questions, resolving concerns, and ensuring every interaction leaves customers feeling valued and appreciated. We're looking for someone who thrives in a fast-paced environment, enjoys problem-solving, and genuinely loves helping people. If you're passionate about customer service and enjoy building positive relationships, we'd love to hear from you.

Requirements

High school diploma or GED.
Two or more years of administrative/office experience.
Proficiency with Microsoft Office applications (Word, Excel, PowerPoint, Outlook)
The ability to multi-task and thrive in a fast-paced environment.
The ability to effectively manage your time, prioritize multiple tasks, and maximize performance while remaining customer focused.
Strong verbal and written communication skills.

Nice To Haves

At least 1 year of call center or contact center experience.
Associate degree or higher.
Experience working in a service-based industry.

Responsibilities

Demonstrate honesty, integrity, and professionalism in every customer interaction.
Provide friendly, accurate, and solution-focused support to customers.
Resolve customer inquiries and requests efficiently through phone and email communication.
Communicate effectively with team members and leadership while following established procedures.
Take initiative to investigate concerns, identify solutions, and ensure issues are resolved.
Utilize customer service and communication platforms including Microsoft Teams, Outlook, Front, PestPac, and other business systems.
A knack for outside-the-box thinking and a love of problem-solving & creativity.
First in line to handle a customer's call. Answering billing questions, schedule services, address concerns.
Assist technicians with customer accounts.
Make outbound calls regarding billing and setting up appointments.
Monitor emails and respond to customers via email in a timely fashion.
Delivery of a great customer experience every time.
Deescalate calls or direct them to the proper department for assistance.
Communicate closely with the field team, managers, sales team, and other departments.
Educate customers on service plans, minor pest knowledge, and general information on Anticimex Carolinas.