Customer Service/Call Center Representative
About The Position
Answers, responds to, and follows up regarding alarm activity. This position is onsite at 2210 Landmark Place, Manasquan NJ 08736. You will work in a dynamic, collaborative environment, working closely with customers and coworkers. Verifies, responds to, and dispatches on emergency signals. Answers incoming calls. Operator must be licensed to work in all States mandating requirements. Must be proficient in the verification and dispatching of alarms to police/fire agencies. Must know the different types of signals and the SOP’s for each signal. Operator will work under close supervision during the first 30 days. Must keep abreast of the organization goals and positions held. Must be able to meet minimum productivity standards set. Must keep abreast of both company and central station policies. Must meet minimum quality standards set for them. Notifies customers of non-emergency signals. Notifies responders on emergency signals after dispatch. Processes basic data changes to customer accounts. Must be able to handle signals from one location/area and TTY stations.
Requirements
- Licensed to work in all States mandating requirements.
- Proficient in the verification and dispatching of alarms to police/fire agencies.
- Know the different types of signals and the SOP’s for each signal.
- Keep abreast of the organization goals and positions held.
- Able to meet minimum productivity standards set.
- Keep abreast of both company and central station policies.
- Meet minimum quality standards set for them (90% or better average on Q/A).
- Proficient with personal computer, keyboard, fax machine, copy machine and telephone.
- Knowledge of and familiarity with Computers and Microsoft Office applications, and Internet.
- Knowledge of Company policies, procedures, guidelines, and practices.
- Basic knowledge and understanding about VIP accounts and department.
- Self-motivated and a professional attitude.
- Excellent communication and listening skills.
- Excellent teambuilding, customer service, and interpersonal skills.
- Good decision making skills, be very organized and detail oriented.
- High School Diploma or General Education Degree (GED)
- One to three months related experience or related training/certification preferred.
Nice To Haves
- Related training/certification preferred.
Responsibilities
- Verifies, responds to, and dispatches on emergency signals.
- Answers incoming calls.
- Proficient in the verification and dispatching of alarms to police/fire agencies.
- Know the different types of signals and the SOP’s for each signal.
- Notifies customers of non-emergency signals.
- Notifies responders on emergency signals after dispatch.
- Processes basic data changes to customer accounts.
- Handle signals from one location/area and TTY stations.
Benefits
- Access to healthcare benefits
- 401(k) plan and company match
- Short-term and long-term disability coverage
- Life insurance
- Wellbeing benefits
- Paid time off
- 6 paid holidays
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
