Emergency Department, Patient Advocate and Family Engagement Coordinator - Part-time, Evening/Nights
About The Position
The Patient Advocate and Family Engagement Coordinator will build trusting relationships with patients and families throughout their Emergency Department experience. This role provides compassionate support, reassurance, and emotional comfort during times of stress, uncertainty, or crisis. The coordinator will conduct proactive rounds in waiting areas and patient rooms to assess patient and family needs, serving as a consistent point of contact for families while helping them understand the flow of the Emergency Department experience. They will assist families with navigating hospital resources, visitor expectations, and support services, while partnering closely with Emergency Department staff, Charge Nurses, Protective Services, Patient Services, and leadership teams. This position fosters positive relationships among patients, families, and healthcare team members, promotes patient and family-centered care practices, and advocates for the patient and family voice. Additionally, the coordinator will participate in process improvement initiatives focused on enhancing patient and family experiences, gather patient and family feedback in real time, identify common themes or opportunities for improvement, and document interactions, concerns, and engagement activities as appropriate. They will also assist in tracking and communicating patient experience trends that support quality and operational improvements, and contribute ideas and recommendations to improve patient, family, and staff experiences within the Emergency Department.
Requirements
- Bachelor's degree in a related field OR equivalent combination of education and experience
- 5+ years of work experience in a related job discipline
Responsibilities
- Build trusting relationships with patients and families throughout their Emergency Department experience.
- Provide compassionate support, reassurance, and emotional comfort during times of stress, uncertainty, or crisis.
- Conduct proactive rounds in waiting areas and patient rooms to assess patient and family needs.
- Serve as a consistent point of contact for families while helping them understand the flow of the Emergency Department experience.
- Assist families with navigating hospital resources, visitor expectations, and support services.
- Partner closely with Emergency Department staff, Charge Nurses, Protective Services, Patient Services, and leadership teams.
- Foster positive relationships among patients, families, and healthcare team members.
- Promote patient and family-centered care practices and advocate for the patient and family voice.
- Participate in process improvement initiatives focused on enhancing patient and family experiences.
- Gather patient and family feedback in real time and identify common themes or opportunities for improvement.
- Document interactions, concerns, and engagement activities as appropriate.
- Assist in tracking and communicating patient experience trends that support quality and operational improvements.
- Contribute ideas and recommendations to improve patient, family, and staff experiences within the Emergency Department.
Benefits
- Additional pay (e.g., shift, on‑call, or weekend differentials) and benefits may apply.
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What This Job Offers
Job Type
Part-time
Career Level
Mid Level
