Patient Admitting Specialist

Eisenhower Health•Rancho Mirage, CA

6d•$19 - $29

About The Position

The Patient Admitting Specialist ensures patients have a satisfying registration experience through accurate and comprehensive scheduling and registration. The role registers patients, verifies and updates information, checks insurance eligibility and prior authorization when applicable, collects payments when required, and ensures necessary documentation and forms are completed. The specialist also supports patient pre-registration, scheduling, communications, and timely registration in accordance with departmental requirements and accuracy and productivity standards.

Requirements

High school diploma or GED; a higher-level degree is also acceptable for hires after March 1, 2025.
Ability to create a welcoming environment for patients and visitors, demonstrating empathy and respect.
Ability to communicate positively and professionally.
Ability to handle difficult and stressful situations calmly and professionally.
Ability to operate general office equipment, including computers, printers, scanners, and telephones.
Ability to successfully complete training orientation programs and competencies.
Ability to use Microsoft Office Suite (Word, Excel, Outlook, and PowerPoint) and other relevant software applications.
Basic knowledge of insurance, including eligibility and benefit coverage, and other relevant information.
Written and verbal communication skills.

Nice To Haves

Healthcare or customer service experience.

Responsibilities

Comply with the Code of Conduct and compliance policies, address compliance questions or concerns, and report suspected violations.
Identify patients using the proper method for retrieving patient history and information, avoiding duplicate medical records.
Register patients and verify, accurately enter, and update patient information according to departmental guidelines and benchmarks.
Review insurance eligibility, update medical records with information obtained from health plans, release insurance after verification, and ensure valid prior authorization when applicable.
Identify and collect applicable co-pays and deductibles, provide receipts, and provide uninsured cash-discount quotes for emergency and outpatient services when applicable.
Ensure required paperwork, HIPAA information, patient signatures, and forms for department services are completed.
Perform daily cash balancing according to department guidelines when applicable.
Complete Medicare Advanced Beneficiary Notice (ABN) and LMRP program requirements, including patient notification and signatures at the time of service.
Request and scan insurance cards and other necessary identification forms.
Complete Medicare Screening Forms for Medicare patients as required.
Coordinate with and assist other staff to ensure patients are registered promptly.
Maintain patient pre-registration completion at the departmental standard.
Maintain a registration error accuracy rate of 97% or higher and meet other departmental accuracy and productivity standards.
Provide accurate cash prices or quotes to self-pay patients and uninsured-discount quotes to eligible patients when applicable.
Process patient complaints and concerns through the appropriate chain of command.
Assist with patient scheduling when applicable.
Answer and route incoming calls promptly when applicable.
Collect and route incoming faxes and messages when applicable.
Attend and participate in staff meetings.
Perform other duties as assigned.