Patient Admitting Specialist

Eisenhower Health•Rancho Mirage, CA

6d•$19 - $29

About The Position

The Patient Admitting Specialist ensures that patients have a satisfying registration experience, including accurate and comprehensive scheduling and registration. The role registers patients, verifies and updates patient information, reviews insurance eligibility, and supports timely completion of registration and pre-registration. The specialist also assists with payment collection, required forms, patient scheduling, and related front-desk communications as applicable.

Requirements

High school diploma, GED, or higher degree if hired after March 1, 2025.
Ability to create a welcoming environment for patients and visitors, demonstrating empathy and respect.
Ability to communicate effectively in a positive and professional manner.
Ability to handle difficult and stressful situations calmly and professionally.
Ability to operate general office equipment, including a computer, printer, scanner, and telephone.
Ability to successfully complete training orientation programs and competencies.
Ability to use Microsoft Office Suite (Word, Excel, Outlook, and PowerPoint) and other relevant software applications.
Basic knowledge of insurance, including eligibility and benefit coverage, and other relevant information.
Written and verbal communication skills.

Nice To Haves

Healthcare or customer service experience.

Responsibilities

Comply with the Code of Conduct and compliance policies; resolve compliance questions or concerns and report suspected violations.
Identify patients using the proper method for retrieving patient history and information, avoiding duplicate medical records.
Register patients and maintain departmental benchmark compliance by verifying, accurately entering, and updating patient information.
Review insurance eligibility, update medical records with information obtained from health plans, release insurance based on the verification process, and ensure valid prior authorization when applicable.
Identify and collect applicable co-pays and deductibles based on insurance eligibility or uninsured cash discount quotes; provide receipts when applicable.
Ensure required paperwork is completed in accordance with organizational policies, including HIPAA information, patient signatures, and forms needed for department services.
Perform daily cash balancing according to department guidelines, if applicable.
Complete applicable Medicare Advanced Beneficiary Notice (ABN) and LMRP program requirements, including patient notification and signatures at the time of service.
Request and scan insurance cards and other necessary identification forms.
Complete Medicare Screening Forms for Medicare patients as required.
Coordinate with and assist other staff to ensure timely patient registration.
Maintain completion of patient pre-registration at the department standard.
Maintain a registration error accuracy rate of 97% or higher and meet other departmental accuracy and productivity standards.
Provide accurate cash prices or quotes to self-pay patients and cash quotes to patients who qualify for an uninsured discount, if applicable.
Process patient complaints and concerns through the appropriate chain of command.
Assist with patient scheduling, if applicable.
Answer and route incoming calls in a timely manner, if applicable.
Collect and route incoming faxes and messages, if applicable.
Attend and participate in staff meetings.
Perform other duties as assigned.