Patient Admissions Representative, Specialty Clinic
About The Position
This is a full-time position, 30-40 hours a week, Monday-Friday, with no weekends or holidays. It is a benefited position after a 60-day waiting period. The role requires the employee to handle a multitude of duties while interacting with the public in a knowledgeable, pleasant, and efficient manner. Excellent communication skills and a teamwork attitude are essential. Responsibilities include interacting with patients in a professional and caring manner, requesting and accurately recording information, patient accounts, registration, and scheduling. Knowledge of healthcare insurance and billing is preferred. Computer inputting and accuracy skills are essential.
Requirements
- High School diploma or equivalent required
- Must use good grammar and have a pleasant speaking voice with a ready smile
- Must have good communication skills
- Be able to type 40 wpm or more accurately
- Ability to operate computer systems, talk in person on the telephone, hear in person and on the telephone, vision for close work, use of photocopier, fax machine, computer
- Ability to interact appropriately and professionally with patients, clinic staff, physicians, hospital staff, and the general public
- Be able to Lift 20lbs
- Requires setting, walking, standing, ability to be mobile, some bending, stooping, stretching and lifting
- Requires eye and hand coordination and manual dexterity
- Requires ability to move freely within the hospital setting to conduct job duties
Nice To Haves
- Healthcare insurance and billing knowledge is preferred
- Previous admissions/office experience preferred
- Medicare knowledge and collections
Responsibilities
- Responsible for all job duties and performance expectations outlined in the Specialty Clinic Description
- Responsible for tracking Specialty Clinic Statistics
- Responsible for absence coverage at Rural Health Clinic
- Responsible for communication with Veterans Administration on behalf of patients and tracking of VA patients’ available visits for the Specialty Clinic Providers
- Responsible for maintaining adequate quantity of forms, charts, supplies, and assembling patient admission packets
- Consults with other departments, as appropriate, to provide for an interdisciplinary approach to the patient’s needs
- Responsible to pre-register outpatient scheduled admissions for the clinic
- Registers arriving patients for outpatient services
- Verifies patient’s legal name and correct spelling
- Inputs patient information via admissions software program
- Obtains necessary signature of consent for treatment and insurance forms
- Prepares patient identification arm bands and places band on patient when appropriate
- Make patients aware of hospital policies and procedures, to include Privacy Practice and Financial Assistance
- Obtain updated and accurate insurance and demographic information from the patients or their representative
- Has complete working knowledge of, extension identification, business, clinical and departmental functions, location of various hospital departments and service areas, general hospital procedures and policies, along with the names of administrative, departmental and supervisory personnel
- Calls patients prior to date of their outpatient appointments
- Take part in quality/safety/ infection control improvement initiatives projects by observing/reporting/engaging/resolving any concerns or issues
- Complete annual required Relias education
- All of duties as assigned
Benefits
- Benefited position after 60-day waiting period
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
