Patient Administrative Coordinator

Team Rehabilitation Services, LLC • Warren, MI

13h

About The Position

Team Rehabilitation is seeking an outgoing, dynamic Patient Administrative Coordinator to serve as the first point of contact in an outpatient therapy clinic. The role supports patients throughout their therapy experience, communicates with patients and others involved in their care, and helps maintain clinic schedules, records, billing, and day-to-day operations. The coordinator should be empathetic to patients’ conditions and willing to help accommodate and support their success in therapy. The position requires multitasking in a fast-paced, demanding environment while keeping up with daily reports and tasks. Additional duties may be assigned by the clinic director.

Requirements

• High school graduate or equivalent.
• Excellent verbal and written communication skills.
• Solid basic computer skills.
• Commitment to diversity, equity, and inclusion.
• Ability to multitask in a fast-paced, demanding environment.

Nice To Haves

• Experience in a patient-centered health care position is an advantage but is not required.

Responsibilities

• Greet patients, verify appointments, and help them complete necessary paperwork.
• Communicate with patients, physicians, staff, and others involved in patient care, including completing necessary follow-ups.
• Maintain complex schedules and ensure patients are scheduled for the appropriate number of visits, coordinating with therapists and other staff as needed.
• Assist patients with insurance questions, verify and explain benefits, and obtain and track required authorizations.
• Update and maintain electronic medical and billing records accurately, including billing changes, and follow up for additional information when appropriate.
• Collect copayments, process payments accurately and promptly, issue receipts, and handle billing-related tasks.
• Enter data collected from in-house research used to determine clinic performance.
• Prepare management information and support clinic performance through research data entry and basic maintenance of clinic supplies and equipment.
• Respect patient privacy and follow confidentiality policies.
• Manage multiple tasks and stay current with daily reports and tasks.
• Perform additional duties as assigned by the clinic director.

Benefits

• Low-cost medical plan options, dental coverage, and vision coverage.
• 401(k) match.
• Profit sharing.
• Equity opportunities.
• Monthly bonus opportunities.
• Generous paid time off.
• Flexible scheduling.
• $1,500 per year for continuing education or student loan repayment, at the employee’s choice.
• 40 hours of paid continuing education time each year, in addition to PTO.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED