Patient Accounts Supervisor, Professional Billing

Good Samaritan•Vincennes, IN

About The Position

This role involves coordinating with management to develop, implement, and enforce patient billing and follow-up policies and procedures. The supervisor will monitor and adapt to third-party payer changes, utilize software for continuous improvement in reimbursement rates and billing practices, and manage patient accounting staff through interviewing, hiring, and evaluation. The position also focuses on optimizing staff performance, streamlining processes, protecting patient confidentiality, and contributing to team efforts. Secondary duties may include performing staff-level tasks and resolving patient concerns.

Requirements

Professional skills to interview, hire and evaluate patient accounting staff
Maintain competency of staff through internal and external training
Optimize patient accounts staff by effectively deploying resources to meet operating goals
Streamline processes to support staff in exceeding expectations
Protect patient's rights by maintaining confidentiality of personal and financial information
Utilize communication and customer service skills for patient concern resolution

Responsibilities

Coordinates with the manager for the development, implementation and enforcement of patient billing and follow up policies and procedures in support of organizational strategic goals.
Monitors and translates third party payer changes to products to meet quality standards.
Utilizes software to make continuous improvements to reimbursement rates and billing practices.
Utilizes professional skills to interview, hire and evaluate patient accounting staff; maintains Competency of staff through internal and external training.
Optimizes patient accounts staff by effectively deploying resources to meet operating goals.
Streamlines process to support staff in exceeding expectations and communicates those results to staff.
Protects patients right by maintaining confidentiality of personal and financial information.
Contributes to team effort by performing other duties as assigned.
Performs duties of staff reporting to their supervisor.
Utilizes communication and customer service skills for patient concern resolution.