Patient Accounts Specialist - Accounts Receivable (Full-time)

MaineGeneral Health•Waterville, ME

22h

About The Position

MaineGeneral Health is seeking a Patient Accounts Specialist - Accounts Receivable to join its team at the Hathaway Center in Waterville, Maine. The position handles patient billing issues and resolutions, including setting up payment arrangements, providing price estimates, making collection calls, and facilitating initial care concerns while providing an exceptional patient experience. The team collaborates on problem-solving, lean projects, and improvement initiatives, with a department leader focused on staff engagement and removing barriers to success. The role involves managing incoming calls, responding to patient inquiries, reviewing account histories, investigating and resolving account issues, and documenting actions taken. The specialist may contact internal or external resources, escalate issues when appropriate, and assist patients with payment plans and billing or collection errors. The position also performs other account-related special projects. This is a full-time, non-exempt position scheduled for 40 hours per week. The listed base pay range is $22.00–$38.50 per hour; individual pay depends on experience, qualifications, skills, and market considerations. Eligible team members may receive additional compensation through applicable differentials.

Requirements

Demonstrated ability to adapt to an ever-changing environment.
Ability to maintain a positive attitude in interactions and ensure customer issues are fully resolved.
Background in finance or health care revenue cycle.
Ability to work in a fast-paced, structured environment while handling large call volumes.
Working knowledge of insurance programs.
Understanding of HIPAA guidelines.
Excellent communication skills.
Strong analytical skills and attention to detail.
Proficiency with Microsoft Office products, including Teams, Outlook, Word, and Excel.

Nice To Haves

Experience navigating payer websites and medical billing software programs.
Five or more years of extensive customer service experience is strongly preferred.

Responsibilities

Manage large volumes of incoming calls.
Build relationships and trust with patients through open and interactive communication.
Receive and respond to customer inquiries, providing appropriate solutions accurately and promptly.
Review patient account histories and contact appropriate internal or external resources to investigate and resolve account issues.
Refer or escalate issues to appropriate personnel as necessary.
Document patient account issues and actions taken.
Assist and counsel patients with setting up payment plans and resolving billing or collection errors.
Perform other account-related special projects.

Benefits

Health insurance benefits and wellness programs and resources.
Dental insurance.
Vision insurance.
Industry-leading leave for new parents.
Generous earned time, including time to observe holidays and take personal time away from work.
Employee Assistance Program for employees and members of their household.
Access to earned wages before payday through Payactiv.
Tuition reimbursement.
Eligible employees may receive up to 2% of eligible pay in 403(b) company-matching contributions, plus another 2% in the 401(a) retirement income plan.
Insurance plans to protect against loss of income due to death, terminal illness, or serious injury from accident.
Short-term and long-term disability insurance.
Leadership-supported programs and learning and development resources.
Employee discount program for services provided by MaineGeneral Medical Center.