Patient Accounts Specialist
Avera•Marshall, MN
•Onsite
About The Position
Accountable for having a high level of knowledge of the Avera Medical Group patient accounts responsibilities for the Avera Medical Group Clinics. They are responsible for complete follow-up of patient accounts, working closely with insurance companies and internal team members to resolve account issues.
Requirements
- The individual must be able to work the hours specified.
- Visual acuity adequate to perform position duties.
- Ability to communicate effectively with others.
- Ability to hear, understand and distinguish speech and other sounds.
- Commitment to the daily application of Avera’s mission, vision, core values, and social principles to serve patients, their families, and our community.
- Promote Avera’s values of compassion, hospitality, and stewardship.
- Uphold Avera’s standards of Communication, Attitude, Responsiveness, and Engagement (CARE) with enthusiasm and sincerity.
- Maintain confidentiality.
- Work effectively in a team environment, coordinating work flow with other team members and ensuring a productive and efficient environment.
- Comply with safety principles, laws, regulations, and standards associated with, but not limited to, CMS, The Joint Commission, DHHS, and OSHA if applicable.
Nice To Haves
- Associate's or technical degree.
- 1-3 years of related experience.
Responsibilities
- Responsible for follow-up on accounts receivable by contacting insurance companies.
- Closely follows the appropriate procedures and practices.
- Responsible for account review and follow up of unpaid, overpaid/over adjusted and denied claims.
- Reviews, analyzes, and appeals denials received relative to claims processing issues with insurance payers.
- Communicates with internal and external customers involved in the claims resolution process to ensure timely claims processing.
- Identifies the need to rebill claims through account review and completes claim refiling as well as submits secondary claims not auto- generated through the system.
- Assist with patient responsibility follow-up as needed.
- Responsible for being available to answer direct patient inquiries.
- Support any on site facility needs as determined by leadership.
Benefits
- PTO available day 1 for eligible hires.
- Up to 5% employer matching contribution for retirement.
- Career development guided by hands-on training and mentorship.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
