Patient Accounts Specialist Senior

Advocate Health and Hospitals Corporation • Wake Forest, NC

6d • Onsite

About The Position

This role supports department operations by supervising and prioritizing staff work in the absence of the department leader. The Patient Accounts Specialist Senior will represent the department and attend meetings on behalf of leadership as needed. This position involves completing high-priority assignments and projects with accuracy and timeliness, preparing reports, and managing required documentation. The individual will maintain a working knowledge of all team functions to provide coverage when needed, and provide onboarding, training, and ongoing support to team members, offering feedback to leadership. Responsibilities also include responding to internal inquiries across the Medical Center, performing complex clerical and collections-related duties, handling patient accounts, and participating in team meetings to contribute to information sharing. The role assists with special projects and department initiatives, supports the resolution of escalated patient concerns and complaints, and organizes workload effectively to meet deadlines and performance expectations while maintaining established Business Office standards.

Requirements

• High school diploma or GED required
• Minimum of 4 years of clerical experience
• At least 3 years in a credit/collections environment
• Proficiency with Microsoft Office (Word, Excel) and IDX systems
• Typing speed of at least 35 words per minute

Nice To Haves

• Prior supervisory experience preferred
• Experience within the supported department preferred

Responsibilities

• Support department operations by supervising and prioritizing staff work in the absence of the department leader
• Represent the department and attend meetings on behalf of leadership as needed
• Complete high-priority assignments and projects with accuracy and timeliness
• Prepare reports and manage required documentation
• Maintain working knowledge of all team functions to provide coverage when needed
• Provide onboarding, training, and ongoing support to team members; offer feedback to leadership
• Respond to internal inquiries across the Medical Center
• Perform complex clerical and collections-related duties, including handling patient accounts
• Participate in team meetings and contribute to information sharing
• Assist with special projects and department initiatives
• Support resolution of escalated patient concerns and complaints
• Organize workload effectively to meet deadlines and performance expectations
• Maintain established Business Office standards
• Perform other related duties as assigned

Benefits

• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED