PATIENT ACCOUNTS SPECIALIST-CUSTOMER SERVICE II
About The Position
The Western Region Consolidated Business Office delivers comprehensive insurance revenue services to our affiliated UHS facilities, encompassing billing, collections, cash posting, pre-access management, variance analysis, and customer service. Our dedication to associate satisfaction and growth is recognized by industry leaders, exemplifying our commitment to fostering a positive and inclusive workplace culture. Our associates can count on competitive salaries, top-tier medical, dental, and retirement benefits, career training, and support for continued professional development. The Customer Service Representative II Completes agency reports, attorney requests, assigned workstations, and ATBs accurately. This role works with charity and attorney departments, resolving all issues relating to patient accounts, forwarding accounts to correct departments for account follow-up or updates.
Requirements
- 2 + years medical contracts and claims experience.
- High School or equivalent.
- Experience in hospital acute care payer contracts and explanation of benefits.
- Articulate with medical insurance terminology.
- Strong attention to detail, analytical and critical thinking.
- Strong Microsoft Office (Excel and Word) and 10-key data entry skills.
Responsibilities
- Completes agency reports, attorney requests, assigned workstations, and ATBs accurately.
- Works with charity and attorney departments, resolving all issues relating to patient accounts.
- Forwards accounts to correct departments for account follow-up or updates.
Benefits
- Competitive Compensation
- Excellent Medical, Dental, Vision and Prescription Drug Plan
- 401k plan with company match
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
