Patient Accounts Receivable Representative

Physical Therapy & Sports Medicine Centers•West Hartford, CT

6d•Remote

About The Position

This is a fully remote, patient-facing role focused on connecting with patients, resolving balances, and supporting their care journey across our 38 outpatient physical therapy clinics. This isn’t a high-volume, script-reading collections job. You’ll be talking to patients who are actively in care, helping them understand their balances and options, and playing a key role in keeping their treatment on track. Your ability to communicate clearly, build trust, and guide patients to resolution makes a real impact on their health outcomes.

Requirements

1–2 years of experience in collections, patient accounts, and outbound calling
Strong customer service mindset (empathetic, not transactional)
Confident communicator—clear, calm, and persuasive
Highly organized with strong time management skills
Tech-savvy: comfortable navigating multiple systems, Excel, and Microsoft Office

Nice To Haves

Comfortable having direct, respectful financial conversations
Able to stay positive and professional, even when conversations are tough
Knows how to move a conversation toward resolution, not just “leave a voicemail”
Takes ownership of your accounts and follows through

Responsibilities

Make outbound calls to patients currently receiving care to resolve account balances
Take inbound calls and answer patient billing questions with clarity and professionalism
Process payments and update accounts accurately
Work assigned accounts using reporting tools to prioritize follow-up
Document all activity and coordinate updates with billing and clinic teams
Identify and communicate insurance or account changes