Patient Accounts Representative

HUTCHINSON CLINIC P A INC • Hutchinson, KS

1d • Onsite

About The Position

Assist patients with all aspects of their clinic bill and health insurance claims. Counsel patients regarding insurance and billing questions.

Requirements

• One year of medical office or equivalent experience required.
• High School Education or equivalent required.
• Intermediate knowledge of Microsoft Word, Outlook, and Excel applications.
• Strong analytical and problem-solving skills.
• Strong interpersonal skills including courtesy, tact, and professionalism.
• Excellent organizational skills.
• Effective communication skills.
• Exceptional customer service skills.
• Detail-oriented.
• Ability to maintain good judgement when handling sensitive and personal information.
• Vision must be correctable to 20/20 and hearing must be in the normal range for telephone contacts.

Nice To Haves

• Completion of a postsecondary education program in Medical Office Administration is preferred.
• Knowledge of medical terminology and patient billing preferred.

Responsibilities

• Access patient records and update payment and medical insurance information
• Process patient payments and refunds.
• Identify medical coding mistakes, typing errors, as well as patient underpayments or overpayments and rectifies them accordingly.
• Create suitable payment plans for patients based on their monthly income and financial obligations.
• Communicate with medical insurance providers to verify whether patient treatments will be covered.
• Answer patients questions in person and by phone regarding unsettled medical bills, reimbursements, and billing discrepancies.
• Contact patients by phone or via mail to inform them of overdue balances.
• Contact collection agencies or attorneys to initiate the payment collection process for delinquent accounts.
• Assist patients in applying for financial assistance and determine eligibility.
• Consistently demonstrate good use of time and resources.
• Attend training events and maintain competency as required to perform duties.
• Regularly support compliance and accreditation efforts as assigned (e.g., OSHA, HIPAA).
• Be familiar with and consistently implement the organizations mission and all approved policies, protocols, and procedures.
• Serves on committees and work groups upon request.
• Performs other duties that may be assigned from time to time.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED