Patient Accounts Representative

H2 Health•Jacksonville, FL

7d•Onsite

About The Position

At H2 Health, we understand that patient care goes beyond the clinic floor. Behind every successful therapy session is a dedicated administrative team ensuring every financial detail is handled with care and precision. As a Patient Accounts Representative, you’ll be a key player in supporting our mission to deliver seamless, patient-centered care. Your Role: As a Patient Accounts Representative, you’ll manage critical billing and reimbursement functions, serving as a vital link between patients, providers, and payers.

Requirements

High school diploma or equivalent
At least 1 year of experience in medical billing, collections, or patient accounts
Strong understanding of insurance claims, EOBs, and reimbursement procedures
Familiarity with EMR/EHR systems and office software
Excellent communication, organization, and problem-solving skills
Ability to handle sensitive financial and medical information with discretion

Nice To Haves

Coursework in healthcare billing or finance preferred

Responsibilities

Review and process claims for accuracy and completeness before submission
Monitor accounts receivable, follow up on unpaid claims, and resolve denials
Communicate with patients regarding their accounts, balances, and insurance benefits
Work closely with clinical and administrative teams to ensure accurate documentation and billing compliance
Maintain patient account records with integrity, confidentiality, and attention to detail