Patient Accounts Representative - Full Time

Munising Memorial Hospital & Bay Care Clinic•Munising, MI

6d•Onsite

About The Position

Provides professional billing assistance and customer service to patients, insurance representatives, and collection agencies. Ensures that the billing data is correct and stays up-to-date with changes in the hospital billing system.

Requirements

Completes annual education requirements.
Maintains patient confidentiality at all times.
Reports to work on time and as scheduled, completes work within designated time.
Wears identification while on duty.
Completes in-services and returns in a timely fashion.
Attends annual review and department in-services, as scheduled.
Represents the organization in a positive and professional manner.
Complies with all organizational policies regarding ethical business practices.
This position is responsible for wholehearted, genuine operations of all aspects of the safety and health program – including compliance with rules and regulations- and for continuously practicing safety and health while performing their duties.
Perform tasks which are supportive in nature to the essential functions of the job, but which may be altered or redesigned depending upon individual circumstances.
High school graduate or GED equivalent.
Minimum of 1 year experience in a hospital billing office or equivalent
Prolonged periods of sitting, standing and walking
Requires normal vision range
Requires hand-eye coordination and manual dexterity
Requires repetitive motion, including data entry and filing.
Ability to lift/push/pull a minimum of 10 pounds.

Nice To Haves

Associates degree preferred.

Responsibilities

Prepares all inpatient/outpatient billings within their patient segment in a timely manner.
Post all patient accounts adjustments, including refunds, bad debts, financial assistance, debits/credits (admin. adjustments), employee and other discounts
Obtains financial arrangements on all personal pay patients and patient deductibles.
Verifies all patient demographics and insurance information is correct.
Verifies insurance coverage on commercial insurance.
Follows up on all types of insurance.
Mails statements to patients after being generated in a timely manner.
Mails collection letters and makes phone calls to patients that have not made payments.
Responds to all inquiries regarding patient accounts professionally, in a polite and timely manner.
Prepares monthly write-off list.
Sends appropriate accounts to the collection agency.
Maintains inpatient/outpatient billing files.
Remains knowledgeable of the fundamentals of hospital billing.
Performs assigned duties independently with minimum supervision. Recognizes and performs duties that are not directly assigned.
Able to adapt to change in workload without interference to the quality of work.