Patient Accounts Representative

Orthopedic Institute Careers • Tea, SD

5d • Onsite

About The Position

Help Patients. Solve Problems. Be Part of a Team. Patient Accounts Representative Enjoy connecting with people by phone and helping them work through questions? Bring your customer-service skills and team-first attitude to Orthopedic Institute, where you’ll help patients understand their accounts and navigate the billing process with confidence.

Requirements

• A background in medical billing, coding, denials and appeals, or other general billing functions is desired.
• A genuine enjoyment of phone work and a professional, compassionate approach to patient conversations.
• Excellent interpersonal skills and a strong commitment to being a dependable, supportive teammate.
• Attention to detail, problem-solving skills, and the ability to prioritize in a busy environment.

Responsibilities

• Connect with patients: Spend a significant portion of your day making and receiving calls, answering account questions, and helping resolve billing concerns with patience and empathy.
• Help resolve accounts: Communicate with insurance companies, follow up on claims, and support billing and account-resolution activities.
• Keep details organized: Maintain accurate account records, document conversations, and manage follow-up tasks.
• Support your team: Collaborate with coworkers to provide responsive, friendly service.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed