Patient Accounts Rep.
Nebraska Methodist Hospital•Omaha, NE
•Onsite
About The Position
The customer support representative is the point of contact to our many customers. Responsible for providing exceptional customer service by addressing inquiries, resolving issues, and offering solutions to ensure customer satisfaction, interacting with customers via phone and email.
Requirements
- High School Diploma or General Educational Development (G.E.D.) required.
- Requires analytical ability to review accounts to determine appropriate action.
- Requires the ability to discuss financial options such as bank loans, financial assistance, and payment plans.
- Requires the ability to multi task and manage time effectively.
- Requires the ability to work both independently and within a team.
- Is compliant with HIPPA regulations.
- Superior communication, organizational and analytical skills.
- Strong attention to detail.
- Strong interpersonal and customer service skills.
- Ability to work in a fast paced environment.
- Ability to comply with procedural guidelines and maintain confidentiality.
- Basic knowledge of insurance processing terminology.
Nice To Haves
- 1-2 years of previous customer service experience in a call center or business office setting, preferably in the healthcare field.
Responsibilities
- Responds promptly to customer inquiries and concerns via phone, emails, or mail.
- Escalates customer issues to the appropriate department, manager or health system service areas to facilitate patient account resolution.
- Communicates to the patient on cost estimate for scheduled procedures and discusses financial options.
- Will have to meet monthly and yearly point of service goals.
- Completes check and credit card transactions according to established guidelines, prepares receipts, and answers patient questions about transactions.
- Updates demographic and insurance information, and documents all activities in the patient accounting system.
- Strong communication and collaboration with patient and vendors.
- Provides leadership with process improvement recommendations.
- Documents all activity with patient accounts concisely, including future steps needed for resolution.
- Engages in continuous professional development.
- Assist patients with navigating in the patient portal.
Benefits
- competitive pay
- excellent benefits
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
