Patient Accounts Rep - Phones

Tanner Clinic • Kaysville, UT

6d • Onsite

About The Position

Tanner Clinic has an immediate opening for a Patient Accounts Rep - Phones position at their Kaysville Business Office. This role operates Monday through Friday, from 8:00 am to 5:00 pm. The primary responsibilities involve identifying and processing delinquent accounts, contacting patients and third-party reimbursers for payment, evaluating patient financial status, and establishing payment plans. The role also includes reviewing accounts for assignment to collection agencies, gathering information related to patient care and reimbursement issues, resolving concerns, and tracking/analyzing complaints to identify trends and make recommendations for improvement. Other duties as assigned.

Requirements

• High school diploma or equivalent.
• Customer Service experience required.
• Basic computer skills required.
• Ability to resolve patient issues of conflicts.
• Knowledge of how to process cash and credit card payments.
• Experience using credit card machines and a multi-line phone system.
• Exceptional interpersonal skills with the ability to establish immediate rapport with patients.
• Knowledge of medical billing/collection practices.
• Knowledge of basic medical coding and third-party operating procedures and practices.
• Knowledge of counseling, conflict resolution, and customer service principles and applications.
• Knowledge of research methods to identify issues and clarify policies.
• Understanding of medical terminology.
• Skill in analyzing of data, policies, and requirements and in preparing objective, comprehensive reports using computers for both research and reporting.
• Skill in defusing tense situations through diplomatic problem-solving.
• Skill in effectively balancing needs of clinic with needs of patient with minimum of tension.
• Skill in establishing and maintaining effective internal and external working relationships.
• Ability to enter accurately data and examine insurance documents.
• Ability to deal courteously with patients, staff, and others.
• Ability to communicate effectively with patients, staff, and external contacts via phone, in person, and through well-written reports.
• Ability to demonstrate leadership within medical practice to resolve immediate and long-term patient concerns.
• Ability to establish/maintain effective relationships with a wide variety of people.
• Standard office equipment with emphasis on computer hardware and software.

Nice To Haves

• Patient representative experience preferred.
• Previous healthcare experience and/or familiarity with medical terminology preferred.
• Basic insurance knowledge preferred.

Responsibilities

• Identifies delinquent accounts, aging period, and payment sources.
• Processes delinquent unpaid accounts by contacting patients and third-party reimbursers.
• Performs various collection actions including contacting patients by phone and resubmitting claims to third-party reimbursers.
• Evaluates patient financial status and establishes budget payment plans.
• Follows and reports status of delinquent accounts.
• Reviews accounts for possible assignment; makes recommendations to credit manager and prepares information for collection agency.
• Assigns uncollectible accounts to collection agency or attorney via clinic credit and collection policy.
• Gathers and researches appropriate information related to patient care, reimbursement, or community resource issues.
• Follows complaint through to resolution and provides feedback to patient/family.
• Facilitates relationships with public.
• Works with staff to resolve concerns and improve services, taking advocacy position.
• Tracks and analyzes all concerns and complaints.
• Identifies problematic trends and makes recommendations for correction.
• Produces regular overview reports.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED