Patient Accounts Credit and Collection Representative

UnitedHealth Group•Corvallis, OR

5d•$18 - $32•Remote

About The Position

This position is Remote in Oregon. If you are located within commutable distance to the office at 444 NW Elks Drive Corvallis, you will have the flexibility to work remotely as you take on some tough challenges. Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. The Patient Accounts Credit and Collection Representative performs all collection activity by collecting and follow-up of past due accounts while providing accurate and timely information in response to all external/internal customer inquiries concerning patient responsibility claims, billing statements, insurance, and collection agencies. The primary goal is maintenance and/or improvement of customer satisfaction and account integrity with a superior customer service demeanor. This position is full-time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00 am – 4:30 pm. It may be necessary, given the business need, to work occasional overtime. We provide up to 4 weeks of on-the-job training aligned to their scheduled. Training is onsite

Requirements

High School/GED or equivalent work experience
Must be 18 years of age OR older
1+ years of experience in a medical-based billing office
1+ years of customer service experience
Experience with computers and Windows based programs including Microsoft Word and Microsoft Excel
Knowledge of accounting skills
Knowledge of insurance carrier billing processes
Ability to work full-time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00 am - 4:30 pm. It may be necessary, given the business need, to work occasional overtime

Nice To Haves

1+ years of experience collecting past due accounts
Knowledge of medical terminology and ICD-10 coding

Responsibilities

Will participate and maintain a culture within The Corvallis Clinic that is consistent with the content outlined in the Service and Behavioral Standards Handbook. To this end, employee will be expected to read, have familiarity, and embrace the principles contained within.
Demonstrates strong communication skills both verbal and written. Feels comfortable and confident when asking patients for payment on their account and is successful in getting payments in a timely manner. Articulates well and maintains professionalism while dealing with difficult patients and/or during a challenging situation. Detail-oriented, analytical, resourceful, and good at problem-solving.
Monitors account activity for patients’ ageing balances as it relates to the collection process. Works each self-pay account worklist in a timely and accurate manner. Ensures demographics are updated, insurance setups are correct, and all family members are linked to the appropriate family billing account. Contacts patients for payment in full, offering payment options and/or setting-up payment plans. Maintains a strong knowledge of insurance and billing rules and has a good understanding what insurances TCC accepts. Has the knowledge to add insurances and successfully navigate all necessary insurance eligibility websites. Able to identify errors and resolve other billing issues before calling on past due accounts to ensure accurate patient financial responsibility.
Performs collection activities on unresolved aged patient balances to include phone calls, appropriate patient letters and final collection notices. Accurately and thoroughly Investigates past due balances, prepares account information, and turns account balances to the outside collection agency. Provides accurate billing itemizations to the outside collection agency prior to filing suit.
Researches and resolves patient billing questions, issues, and complaints in a thorough and timely manner. Able to answers inquiries and offers support to Business Office staff, Operations’ staff, providers, and insurance carriers. Accurately processes tasks, bankruptcies, billing records request, and business office correspondences.
Participate in orientation and training of new employees.