Patient Accounts Collector -- Healthcare Financial Services -- Healthcare Financial Services Buildin

CAMC Health System•Charleston, WV

12d•Onsite

About The Position

Responsible for the effective follow-up and collection of high-dollar, delinquent, and problem accounts receivable claims. The role follows up on accounts of $300.00 and over after one or more unanswered statements, obtains information from guarantors or insurance companies to secure reimbursement, researches liability accounts, reviews accounts for charity guideline eligibility, handles incoming calls and mail within the assigned area, and makes account adjustments as needed. The employee must complete orientation and ongoing competency validation to independently perform the duties in the job description and department-specific competency checklist. Common duties include maintaining required education documentation, providing positive customer service and coworker relations, complying with attendance and scheduling policies, participating in continuous quality improvement, working cost-effectively, and following organizational and departmental policies and procedures. Related duties may be assigned.

Requirements

High school diploma or GED required.
One to two years of collections, customer service, or comparable experience.
No certification, competency, or license is required.
Must demonstrate competency through initial orientation and ongoing competency validation to perform the job duties independently.

Nice To Haves

Medical terminology background.
Five to seven years of related experience.

Responsibilities

Follow up on accounts of $300.00 and over that have received one or more unanswered statements.
Obtain information from guarantors or insurance companies to obtain reimbursement.
Research liability accounts.
Review accounts to determine whether they meet charity guidelines.
Receive incoming calls and mail within the assigned area of responsibility.
Make adjustments to accounts as needed.
Maintain and document applicable required education.
Demonstrate positive customer service and coworker relations.
Comply with the company's attendance policy.
Participate in departmental and institutional continuous quality improvement activities.
Perform work in a cost-effective manner and in accordance with departmental pay practices and scheduling policies, including overtime, various shift work, and on-call situations.
Perform work in alignment with the organization's mission and strategic plan.
Follow applicable organizational and departmental policies and procedures.
Perform related duties as assigned.