Patient Accounting Supervisor (HS)
About The Position
The supervisor is responsible for overseeing Patient Financial Services Specialist staff, whose duties consist of either account receivable billing/recovery from third party payment sources or patient customer service call center operations. Supervisor manages department workflow, monitors the amount and quality of work being performed, and distributes work accordingly. Prioritizes and schedules daily work and provides leadership in department operations. Ensures team members receive appropriate training, communicates procedural and regulatory changes, performs financial analysis of accounts to ensure goals and priorities are being met, supports management as required, and documents employee performance and progress. Responsible for addressing and resolving escalated issues with third parties and patients in a timely and customer focused manner. Position located at Ackerman Road Administrative Offices.
Requirements
- Bachelor's degree or equivalent experience
- 3 years of relevant experience required
Nice To Haves
- 4-8 years of relevant experience preferred
Responsibilities
- Overseeing Patient Financial Services Specialist staff
- Managing department workflow
- Monitoring the amount and quality of work being performed
- Distributing work accordingly
- Prioritizing and scheduling daily work
- Providing leadership in department operations
- Ensuring team members receive appropriate training
- Communicating procedural and regulatory changes
- Performing financial analysis of accounts to ensure goals and priorities are being met
- Supporting management as required
- Documenting employee performance and progress
- Addressing and resolving escalated issues with third parties and patients in a timely and customer focused manner
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
