Patient Accounting Lead

Orlando Health•Orlando, FL

About The Position

The Patient Accounting Lead position is responsible for the oversight and support of the patient accounting specialists. This individual is responsible for coordinating the efforts to resolve complex accounts and ensuring that interactions with patients and insurance companies are compassionate and consistent during billing and follow-up activities.

Requirements

High School or GED required.
Associate’s degree in Healthcare Administration, Business, Finance or related ﬁeld preferred.
Three (3) years of Revenue cycle experience may be substituted for the associate’s degree.
Must complete Orlando Health staff development within 6 months.
Works proficiently with Microsoft applications (Outlook, Word, Excel, PowerPoint, Teams, OneNote)
HFMA Certified Revenue Cycle Representative (CRCR) certification received within six (6) months
Two (2) years as a Patient Accounts Specialist III or other equivalent position within Revenue Management or minimum of three (3) years’ experience in a related field (medical billing/collections/managed care)

Responsibilities

Responsible for the daily allocation of responsibilities to the patient accounting specialists
Conducts data integrity audits to ensure that productivity and quality metrics are consistently met
Coordinates efforts to improve the performance of the patient accounting specialists as necessary
Confers with third parties as needed regarding the resolution of accounts
Oversees special projects developed by department manager
Acts as a resource for day-to-day operations questions and the training of new team members
Creates and distributes departmental reports
Demonstrates a thorough knowledge of all third-party reimbursement requirements and/or through knowledge of collection agency procedures and Fair Debt Collection Practices ACT (FDCPA)
Responsible for the maintenance of appropriate department schedules
Provides feedback to manager for human resources functions such as hiring, coaching, and counseling
Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards
Maintains compliance with all Orlando Health policies and procedures
Attends educational opportunities outside of the department as directed by management
Assists his/her manager in planning and organizing department activities
Takes a proactive role in problem resolution
Facilitates and participates in departmental meetings
Performs other duties as assigned