Patient Accounting Collections Specialist

Presbyterian Healthcare Services

1d • Onsite

About The Position

Presbyterian is hiring a skilled Patient Accounting Collections Specialist to join our team. This full-time position is based at the Reverend Hugh Cooper Administrative Center and operates on a day shift. The role involves building a career while making a difference in the community.

Requirements

• High School diploma or GED required.
• Less than one year of healthcare clerical or customer service experience preferred.
• Strong organizational, communication, and problem-solving skills with attention to detail and ability to collaborate across teams.
• Proficient in Microsoft Office.
• Able to manage high-volume workloads in a fast-paced, ever-changing environment.
• Basic understanding of medical coding (ICD-10, HCPCS, CPT), claims forms (UB04, HCFA 1500), and electronic processing (837/835).

Nice To Haves

• Familiarity with payer requirements, coordination of benefits, Medicare MSPQ, and revenue cycle processes preferred.

Responsibilities

• Follows-up, collects, and resolves all outstanding accounts receivable.
• Performs accounts receivable follow-up, customer service, correspondence response, and daily reconciliation of activities.
• Meets established guidelines to ensure timely and accurate reimbursement for all billed charges.
• Conducts accounts receivable follow-up for assigned work queues and miscellaneous A/R reports.
• Contacts insurance companies, patients, and employers to resolve outstanding claims.
• Provides requested documentation (e.g., medical records, itemized statements) to support claim processing.
• Maintains timely follow-up systems and documents accounts per PHS policies.
• Identifies and reports insurance payor issues with supporting documentation to leadership.
• Consults with lead on complex claims and refers accounts for adjustment or legal action per guidelines.
• Cross-trains across Patient Accounting functions to support collections and team flexibility.
• Operates various systems including Epic, FinThrive, FISS/DDE, payer portals, and Microsoft Office.
• Participates in team meetings, communicates proactively, and fosters positive working relationships.
• Adheres to HIPAA regulations and ensures compliance with PHS and CMS standards.

Benefits

• Medical
• Dental
• Vision
• Short-term and long-term disability
• Group term life insurance
• Other optional voluntary benefits
• Wellness rewards program (gift cards, wellness challenges, webinars, preventive screenings)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED