Patient Account Supervisor - Special Self Pay Team

Guidehouse•Birmingham, AL

2d•Onsite

About The Position

The Patient Account Supervisor -Special Self-Pay Team is responsible for overseeing the daily operations of mail processing and patient account support functions within the revenue cycle department. This position leads a team responsible for incoming mail distribution, patient billing inquiries, account resolution, document management, and customer service activities. The Supervisor ensures operational efficiency, regulatory compliance, quality standards, and exceptional service to patients while supporting hospital and managed services operations.

Requirements

Bachelor's Degree OR High School Diploma/GED AND 5+ Years of relevant experience in Patient Relations, Patient Access, Medical Billing, Collections or Customer Service
5+ Years of relevant work experience in Medical Billing, Patient Access, Patient Relations, Collections, Accounts Receivable or a related healthcare support role
Minimum of 2+ of years of people management experience (Scheduling/Performance Reviews/Training or Coaching)

Nice To Haves

Bachelor's Degree
Prior experience working in a hospital, physician office, or healthcare revenue cycle environment
Familiarity with patient account systems, electronic health records, or billing software
EPIC
Strong verbal and written communication skills with the ability to explain account information clearly and professionally.

Responsibilities

Supervise, coach, and support staff responsible for mail processing, patient account services, and related administrative functions.
Monitor daily workflows to ensure timely receipt, processing, distribution, and resolution of mail and patient account activities.
Establish work priorities, assign responsibilities, and adjust staffing resources to meet operational demands.
Develop and implement process improvements to increase efficiency, quality, and customer satisfaction.
Monitor departmental productivity and performance metrics and provide regular feedback to team members.
Oversee patient account support activities, including billing inquiries, account investigations, payment arrangements, and account maintenance.
Serve as an escalation resource for complex patient concerns, account disputes, and service recovery situations.
Provide monthly staff performance reviews.
Build and manage staff performance improvement plans.
Provide at-the-elbow support to all Special Self-Pay team members.

Benefits

Medical, Rx, Dental & Vision Insurance
Personal and Family Sick Time & Company Paid Holidays
Position may be eligible for a discretionary variable incentive bonus
Parental Leave
401(k) Retirement Plan
Basic Life & Supplemental Life
Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
Short-Term & Long-Term Disability
Tuition Reimbursement, Personal Development & Learning Opportunities
Skills Development & Certifications
Employee Referral Program
Corporate Sponsored Events & Community Outreach
Emergency Back-Up Childcare Program