Patient Account Specialist - Remote
About The Position
As a Patient Account Specialist, you serve as an ambassador for patients who call with questions about their billing statements. You resolve issues to help ensure a positive patient experience, verify insurance benefits as needed, identify enrollment issues, and review available coverage. You also identify deductibles, out-of-pocket expenses, co-payments, and other payor-driven items. The summary describes the general nature and level of work and is not exhaustive. This is a remote position for residents of eligible U.S. states. Employees must live within 60 miles of Toledo, Ohio. Employment is unavailable to residents of certain listed states and U.S. territories, and the position does not qualify for employer work authorization sponsorship.
Requirements
- High school diploma or equivalent.
- Medical billing or customer service experience in a physician, hospital, home health, or hospice environment.
- Must live within 60 miles of Toledo.
Responsibilities
- Respond to patients’ questions about billing statements.
- Resolve patient account issues to support a positive patient experience.
- Verify insurance benefits as needed.
- Identify enrollment issues and review available coverage.
- Identify deductibles, out-of-pocket expenses, co-payments, and other payor-driven items.
Benefits
- Medical, dental, and vision coverage effective on the first day of employment.
- Company-paid life insurance.
- Paid time off.
- 401(k) retirement plan.
- Employee assistance program.
- Other voluntary coverage options.
- Employee discounts.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
