PASER

Forrest General Hospital • Prentiss, MS

12d

About The Position

The Patient Account Service Representative (PASER) maintains general reception desk functions in a clinic, including answering and routing calls, scheduling appointments, filing, registering patients, checking patients in and out, handling insurance documentation, copying, faxing, scanning, and collecting fees for services. The role operates under the direct supervision of the Clinic Manager. Job performance is assessed through reporting, observation, evaluation, feedback, and skills check-offs. The representative applies Forrest Health processes, policies, protocols, and procedures and communicates appropriately with employees and family members of all age groups while respecting cultural and religious beliefs.

A PASER who is certified as a Medical Assistant may also maintain and assist with charts and records, precerting, patient referrals, seating patients in exam rooms, taking basic vitals, performing point-of-care testing, and assisting with patient care. The role may require floating to other clinics for coverage and performing other duties assigned by the Clinic Manager.

The position requires accurate, timely, courteous communication; careful registration and documentation; use of Epic and other electronic workflows; and adherence to patient rights, confidentiality, safety, and organizational standards. The PASER works independently and as part of a team in clinical and office environments, resolves or reports issues, maintains an orderly environment, processes patient paperwork and payments, and supports clinic operations through reports, dashboards, work queues, courier runs, and related tasks.

Requirements

• High school diploma or GED equivalent required.
• Basic business and computer skills required.
• Six to twelve months of experience as a hospital receptionist or clinic or accredited-hospital registration host/hostess is desirable.
• Strong communication skills.
• Enjoy working with people and desire to assist doctors, patients, fellow employees, and hospital staff.
• Ability to cooperate with others, take orders, and follow directions.
• Ability to exercise tact, poise, and patience when dealing with the public.
• High energy level and ability to handle high-pressure situations mentally and physically.
• Ability to work independently and as part of a team in clinical and office environments.

Nice To Haves

• Associate degree preferred.
• Experience with medical insurance preferred.
• Experience working with an electronic health record preferred.
• Epic experience highly recommended.
• Medical Assistant certification, for the additional duties described.

Responsibilities

• Maintain reception desk operations, including answering and routing phone calls, scheduling appointments, filing, patient registration, check-in/check-out, insurance filing, copying, faxing, scanning, and collecting fees.
• Follow clinic policies, workflows, protocols, and procedures for operations, registration, scheduling, and patient care.
• Communicate promptly and courteously with patients, gather information accurately, and uphold quality patient care and the We Care Philosophy.
• Operate office equipment, including computers, telephones, fax machines, and copy machines.
• Perform precertification/prior authorization and patient referrals as needed or assigned.
• Identify and resolve problems as they arise, report incidents and issues to the Manager, and follow appropriate resolution steps.
• Maintain a clean, orderly, and safe environment for patients and personnel.
• Protect patient rights and the confidentiality of patient information.
• Create accurate, detailed documentation in the electronic medical record and scan documents into the appropriate location.
• Access external websites to complete registration and billing workflows.
• Assist with courier runs to the hospital and meet external staff to pick up or deliver supplies.
• Enter complete, detailed patient messages into Epic, process patient-status information and requests, and route information to appropriate staff.
• Schedule appointments appropriately and maintain provider and ancillary schedules as directed by the Clinic Manager.
• Initiate and document appointment confirmation and preregistration outreach.
• Register patient information efficiently, identify and correct registration errors, and use appropriate tools to verify insurance eligibility.
• Obtain, process, and assess patient paperwork for completeness.
• Collect patient out-of-pocket responsibilities, post payments according to policy, and compile end-of-day cash drawer deposits accurately.
• Sort and route external communications for clinical and management staff.
• Monitor Epic Dashboards, In-baskets, messaging applications, and company email, and take action when appropriate.
• Use reports, dashboards, and work queues to complete registration, billing, and operational tasks.
• Communicate respectfully with clinic and health system personnel in accordance with Employee Handbook standards.
• Complete functions efficiently and within assigned timeframes, and behave in a manner that positively reflects on the profession and organization.
• If applicable, acquire and follow RHC standards and policies.
• Adhere to and promote organizational values and standards, including We CARE, ACO, Language of Caring, safety, Code of Conduct, HIPAA, and compliance standards.
• If certified as a Medical Assistant, assist with charts and records, precerting, referrals, rooming patients, basic vitals, point-of-care testing, and patient care.
• Float and travel to other clinics for coverage when volume or circumstances necessitate.
• Perform other duties assigned by the Clinic Manager.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED