PNR Patient Balance PAR

NovaCare Rehabilitation•Canonsburg, PA

1d•Hybrid

About The Position

Patient Account Representative - Central Business Office - Canonsburg, PA. This full-time role offers consistent hours, paid training, and a clear pathway to advancement. As a key part of our team, you’ll help resolve outstanding insurance claims, ensuring our patients are billed accurately and without unnecessary impact. We’re committed to providing an outstanding employee experience, offering full-time hours, full benefits, paid training, and clear advancement paths within our organization. As an Account Receivables team member, you’ll independently work on resolving unpaid insurance claims while contributing to our collective goal of accurate billing for our patients. Through our comprehensive paid training, you’ll gain the skills to analyze account balances and professionally contact insurance payors.

Requirements

High School Diploma or GED
Self-Motivated and Accountable
Experience in telephone collections not just on-line. Must be comfortable talking on the phone.
Proficient in trouble shooting minor software and hardware issues
Ability to work independently and resourceful in problem solving
Childcare coverage if applicable – not a substitute for child care
Private workspace in home. Does not have to be an office but cannot be where others can view protected healthcare information while working.
Appropriate WIFI capabilities.

Nice To Haves

Healthcare collections experience
Experience working in a production based environment where daily, weekly and monthly goals are set and routinely met.
Have experience with receiving feedback regarding quality of work.

Responsibilities

Investigate and follow-up on all open account balances overdue for 45 days or more to determine reason for non-payment.
Contact responsible party to establish reason for delinquency, document in system all verbal and written communication relative to overdue account, and institute timely follow-up with responsible party as a result of last contact to assure progress in resolving account with payment.
Review accounts with initial evaluations as early as 21 days old in order to confirm that clean claims are reaching the correct payor.
Make outgoing calls to patients, insurance companies and attorneys regarding claim status in order to reduce both outstanding receivables and DSO.
Identify and resolve issues impacting the timely collection of open receivables.
Counsel patients on financial options and establish payment plan or begin dunning letter process and follow-up as needed.
As necessary, request account adjustments as identified via write off requests and refund requests.
Meet the expectations and goals for productivity and cash targets as set forth by management.
Performs other duties or special projects as assigned.