PAR I - Billing Patient Recovery Specialist - Float

Northeast OB/GYN•San Antonio, TX

About The Position

This role is responsible for posting patient/collection agency payments and adjustments, reviewing accounts for billing errors, ensuring daily balancing of batches, and following collection processes. The specialist will also handle collection letters, resolve internal billing errors, respond to patient communications, review account inquiries, monitor statement cycles, process credit card payments and refunds, work patient aging reports, and communicate any account issues to management.

Requirements

Proficiency in posting patient/collection agency payments and adjustments.
Ability to review accounts for billing errors.
Skill in ensuring daily balancing of batches.
Experience with collection processes.
Capability to submit collection letters.
Ability to resolve accounts due to internal errors.
Strong communication skills for responding to telephone messages, emails, and patient portal inquiries.
Experience reviewing account inquiries.
Ability to monitor statement cycles and analyze statement trends.
Proficiency in running patient credit card payments and refunds.
Experience monitoring patient payment arrangements.
Ability to work patient aging reports.
Skill in completing task documentation in billing systems.
Ability to submit daily productivity reports.
Capability to communicate account issues to management.
Experience working unapplied credit reports.
Ability to review and submit State refunds.

Responsibilities

Posts all patient/collection agency payments and adjustments (checks, cash, credit cards, refunds, NSF, discounts, line item transfers, etc.) as applicable.
Reviews accounts for errors in billing and ensures daily balancing of batches in a timely manner.
Turns in daily payment posting reports as required.
Follows collection process prior to submitting accounts for disposition to physicians and/or collection agency.
Submits appropriate collection letters and attempts to resolve accounts due to internal errors (such as demographic/insurance updates).
Reviews and responds to telephone messages, emails, and the patient’s portal on a daily basis, maintaining an open line of communication.
Review account inquiries prior to scheduling or due to inquiries from other clinics regarding past due balances or balances out to bad debt, in order to allow continued appointments by patient.
Monitors weekly statement cycle, ensures statements are mailed out and statement trends are analyzed and reviewed as necessary.
Runs all billing patient credit card payments and refunds in addition to monitoring repeating patient payment arrangements.
Works patient aging report on a monthly basis and completes task documentation in billing system.
Turns in daily productivity report as required.
Communicates with manager any problems with accounts in a timely manner.
Works unapplied credit report as necessary.
Reviews and submits State refunds to Comptroller of Public Accounts on a yearly basis.