Patient Account Representative

Opelousas General Health System • Opelousas, LA

1d

About The Position

This role involves following up on insurance, government, and worker compensation payers for at-risk and past-due accounts receivable. The representative will assist patients with insurance and billing questions, serve as backup for other collection staff, collect payments, post transactions, and issue receipts. Additionally, this position is responsible for handling incoming phone calls to the business office.

Requirements

• High School Diploma/GED required.
• Computer skills are required.
• Business related experience required.

Responsibilities

• Documents patient accounts with notes on all phone and personal contacts.
• Checks claim status for patients requesting follow-up.
• Places telephone calls on outstanding A/R balances as directed by supervisor.
• Responds timely to voice mail messages.
• Pulls and researches EOBs to assist patients with questions on payments, network discounts, and copays to determine their balances.
• Directs and provides assistance to patients in a courteous and positive manner.
• Assists supervisor with duties and special projects daily.
• Collects money for the hospital.
• Documents and forwards patient complaints to supervisor.
• Receives and documents phone messages for co-workers accurately and professionally.
• Handles phone inquiries with courtesy, accuracy, and respect for confidentiality.
• Assists co-workers in completing daily tasks or special projects to support department efficiency.
• Researches, completes, and documents refunds daily.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED