Patient Account Representative

VieMed Healthcare•Lafayette, LA

About The Position

Responsible for answering inbound phone calls/emails to the Billing Office. Responsible for addressing patients' questions regarding their accounts, collect payments, and establish payment plans. Escalates patient complaints directly to supervisor or manager if unresolved.

Requirements

High School Diploma or equivalent
Knowledge of basic medical insurance coverage and/or types such as Commercial, Medicare & Medicaid
Learns and maintains knowledge of current patient database and billing system
Working knowledge of CPT and ICD-10 codes, HCFA 1500, UB04 claim forms, HIPAA, billing and insurance regulations, medical terminology, insurance benefits
Knowledge of policies and procedures to accurately answer questions from internal and external customers
Utilizes initiative while maintaining set levels of productivity with consistent accuracy
Minimum of 2 years Customer Service experience required
Superior organizational skills
Proficient in Microsoft Office, including Outlook, Word, and Excel
Attention to detail and accuracy
Effective/professional communication skills (written and oral)

Nice To Haves

Medical office or patient accounts preferred

Responsibilities

Review and understand patient billing
Adjusting accounts
Generating statements
Processing payments and refunds
Review and process patient requests for financial hardship
Obtain proof of income as well as documentation to determine if patient qualifies for hardship waivers per Company policy
Establishes and maintains effective communication and good working relationships with patients/family, and other internal teams for the patient’s benefit
Communicates appropriately and clearly to Manager/Supervisor, and other superiors
Reports all concerns or issues directly to Revenue Cycle Manager and Supervisor
Other responsibilities and projects as assigned