Patient Account Representative
About The Position
Make a Difference While Helping Patients Find Solutions Join the team at PFC First, where we're dedicated to helping patients navigate and resolve medical debt with compassion, professionalism, and understanding. As a Patient Account Representative, you'll serve as a valuable resource for patients by providing clear information, answering questions, and helping them explore options to successfully manage their medical accounts. Every conversation is an opportunity to make a positive impact and help patients move forward with confidence. About the Role As a Patient Account Representative (PAR), you'll play a key role in assisting patients with their medical accounts while delivering exceptional customer service. This position is ideal for someone who enjoys helping others, solving problems, and working in a collaborative team environment.
Requirements
- Strong customer service and communication skills.
- Ability to multitask, stay organized, and work effectively in a fast-paced environment.
- Comfortable using computer systems, software applications, and phone platforms.
- Positive attitude with a commitment to teamwork and professionalism.
- Problem-solving skills and a genuine desire to help others.
- High School Diploma or GED required.
- Training is provided—bring your motivation and willingness to learn!
Nice To Haves
- Prior medical office or healthcare experience is a plus (but not required).
Responsibilities
- Answer inbound and make outbound calls to assist patients with account-related questions.
- Clearly explain account balances, payment options, and financial responsibilities.
- Help patients identify solutions and establish payment arrangements that meet their needs.
- Process payments and maintain accurate account documentation.
- Update patient information and ensure account records remain current.
- Collaborate with teammates and other departments to resolve account concerns.
- Meet performance goals while providing a positive patient experience.
Benefits
- Competitive hourly pay with opportunities for growth.
- Monthly incentives and KPI bonuses for top performers.
- Supportive team environment with mentorship and training opportunities.
- Make a meaningful difference by helping patients navigate financial challenges.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
