Patient Account Representative

Professional Service Bureau Inc.•Remote US, Remote, US,

4h•$18 - $21•Remote

About The Position

Coordinates with patients through telephone communications to address and resolve self-pay balances on behalf of the medical facility. Responds to patient inquiries regarding account status, billing concerns, payment options, and financial assistance programs while providing exceptional customer service and maintaining patient confidentiality. Assists in educating patients on available resources and payment solutions to support positive financial outcomes.

Requirements

Prior healthcare customer service experience preferred
High school diploma or general education degree (GED)
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
Ability to write reports, business correspondence, and procedure manuals.
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Ability to calculate figures and amounts such as discounts, interest, commissions, percentages.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to deal with problems involving several concrete variables in standardized situations.
Knowledge of Microsoft Office Products, including Excel.
Internet access
Mobile device with MFA app capabilities
State of Minnesota Collection License – application for license will be completed upon hire.
Favorable Criminal Background Investigation results

Responsibilities

Answer and appropriately handle inbound patient calls.
Connect with patients via outbound calls regarding outstanding balances.
Respond to patient billing and statement inquiries.
Offer and establish payment plans to help patients manage outstanding balances.
Offer financial assistance and other available resources for patients unable to meet standard payment guidelines.
Obtain detailed and accurate information necessary to relay to the medical facility for further review and resolution.
Review accounts for delinquent payments and initiate final letters when applicable.
Follow client-specific standard operating procedures and established company guidelines.
Shadow experienced personnel to enhance job knowledge and assist with training and development.
Participate in and successfully complete all company-required training programs, continuing education courses, compliance training, and professional development activities.