Patient Account Representative- IL- Clinic Finance

Midwestern University•Downers Grove, IL

2d•Onsite

About The Position

The Patient Account Representative is part of a team of Patient Account Representatives responsible for performing a variety of front office procedures. The Patient Account Representative will cross-train in at least one additional Midwestern University clinic to support operational flexibility and patient service needs. The position reports to the Manager of Patient Accounts for the Midwestern University Multispecialty Clinics.

Requirements

High school diploma or GED and a minimum of 2 years of experience working in a healthcare setting required.
Experience working in a team environment with a high focus on customer service and the ability to maintain a professional demeanor, be detail-oriented, and promote a welcoming atmosphere is essential.
Computer proficiency in MS Office (Word, Excel, Outlook) is needed.
Experience using medical practice management software is required.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence.
Ability to speak effectively before groups of customers or employees of the organization.
The employee is frequently required to sit, talk, and hear.
The employee must regularly use hands to handle or feel and reach with hands and arms.
The employee is occasionally required to stand and walk.
The employee must frequently lift and /or move up to 10 pounds and regularly lift and/or move up to 25 pounds.

Responsibilities

Greet and direct patients and visitors.
Perform registration/check-in processes, including but not limited to performing data entry activities, providing patients with appropriate information and intake forms, and obtaining necessary signatures.
Calculate and collect patient liability according to verification of insurance benefits and expected reimbursement.
Explain and provide financial policies and available resources for alternative payment arrangements to patients and their families.
Enter payments in the practice management system and perform daily payment reconciliation in a timely and accurate manner, including balanced of cash drawer.
Answer phones, including scheduling appointments, taking messages, routing calls to departments, and answering general inquiries.
Schedule appointments accurately and complete pre-registration processes, including insurance verification and identification of POS collection amounts.
Make appointments from calls and orders work queues.
Reschedule and cancel appointments and communicate as needed with patients/families and providers/clinics.
Coordinate multiple appointments.
Provide positive patient interactions when speaking with patients, care providers, and others while on the phone and in clinic.
Provide instructions prior to appointment as directed by service department.
Provide directions/maps and parking instructions.
Secure demographics, guardian and emergency contacts, guarantor, and insurance coverage information.
Verify insurance eligibility and benefits when necessary.
Update demographics when patient information changes.
Request and enter referral information when necessary.
Notify patients of co-payments, deductibles, co-insurance, and collect outstanding balances during the scheduling process when appropriate.
Follow state and federal regulations related to healthcare.
Must successfully complete cross-training in at least one additional Midwestern University clinic to support operational flexibility and patient service needs.
Other duties may be assigned.