Patient Account Representative - Student Health Clinic

University of Northern Iowa Alumni and Foundation•Lexington, MA

1d•Onsite

About The Position

Under general supervision, performs clerical functions in a clinical setting; addresses students on the phone and in person; determines the urgency of their needs, alerting appropriate staff as needed; schedules appointments within the electronic health record (EHR) system; and manages incoming documentation to facilitate the Student Health Clinic and Psychiatric & Counseling Services and support the delivery of care provided by staff.

Requirements

Three years of full-time clerical office experience, with at least twelve months comparable to or above the level of Clerk II, OR
Any combination of clerical office experience and undergraduate college coursework or post-high school secretarial/clerical training equivalent to four years of full-time employment, including at least twelve months of clerical office experience comparable to or above the level of Clerk II.
Study as a full-time student may be substituted for work experience on a month-for-month basis for a maximum of 30 or 36 required months of experience.

Nice To Haves

Experience in the Hospital Business Office at the level of Clerk III (if meeting the first minimum eligibility requirement).

Responsibilities

Performs clerical functions in a clinical setting.
Addresses students on the phone and in person.
Determines the urgency of student needs, alerting appropriate staff as needed.
Schedules appointments within the electronic health record (EHR) system.
Manages incoming documentation to facilitate the Student Health Clinic and Psychiatric & Counseling Services.
Supports the delivery of care provided by staff.