Patient Account Representative II

McLaren Health Care • Grand Blanc, MI

10h

About The Position

Under general direction, the Patient Accounting Representative II completes tasks associated with specific assignments in customer service, collections, cash posting, billing, and other areas as assigned by CBO Management. The role is expected to meet the quality and productivity standards assigned to its responsibilities.

Requirements

• High school diploma or GED.
• Three years of experience in finance/accounting, customer service, or healthcare.

Nice To Haves

• Associate degree in health care, finance, or a related area; an equivalent combination of education and relevant experience is also accepted.
• Working knowledge of CPT, HCPCS, and ICD-10.

Responsibilities

• Performs assigned patient accounting and revenue cycle functions accurately, timely, and in accordance with departmental standards.
• Reviews, updates, and maintains patient accounts to support accurate billing, payment posting, follow-up, collections, refunds, reporting, and account resolution.
• Processes, researches, and resolves account issues involving insurance, patient balances, payments, adjustments, refunds, documentation, and claims.
• Communicates professionally and effectively with patients, insurance carriers, vendors, internal departments, and other customers to obtain information, resolve inquiries, and support timely account resolution.
• Reviews insurance coverage, payer requirements, claim status, account balances, denials, edits, and other account information to support billing, reimbursement, and compliance requirements.
• Completes data entry, documentation, scanning, indexing, reporting, reconciliation, and other administrative tasks needed to maintain accurate patient accounting records.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED