Patient Account Representative I - Patient Billing Services

HonorHealth•Phoenix, AZ

11h•Onsite

About The Position

The Patient Account Representative I is responsible for assigned billing and collection, account research, payment posting, charge entry, and related duties to support timely reimbursement to medical providers. The role requires independent problem-solving to resolve account errors and bring balances to zero within established time frames. The representative follows up on insurance and patient accounts according to assigned work queues, contacts insurers about denials and correspondence, responds to patient calls, processes credit card payments, and updates accounts using returned mail. The role also includes charge entry and review, maintaining knowledge of payer billing requirements, handling payments and correspondence received by the central business office, creating payment batches, scanning correspondence, and posting payments and denials in the patient billing system. This position works in a team environment and provides five-star customer service to patients, coworkers, vendors, and management. The representative prioritizes work, participates in daily huddles and department meetings, maintains an organized work area and filing system, communicates effectively, participates in training as needed, and handles multiple tasks with flexibility. The posted schedule is Monday through Friday, 8:00 a.m. to 4:30 p.m., at the Deer Valley location in Phoenix, Arizona.

Requirements

High school diploma or GED.
One year of healthcare-related medical billing and collection experience in a medical practice or healthcare organization.
Independent problem-solving skills to resolve account errors within established time frames.
Ability to handle multiple tasks simultaneously and work flexibly.

Responsibilities

Follow up daily on assigned insurance accounts to reduce accounts receivable.
Contact insurance companies to follow up on denials and correspondence.
Review assigned charge review work queues.
Research patient balances and follow up on assigned accounts to reduce patient-pay accounts receivable.
Answer incoming patient calls.
Process credit card payments and post them in the patient billing system.
Work returned mail and update accounts to maintain accuracy.
Enter physician billing charges and review assigned claim-edit work queues.
Maintain current knowledge of regulatory billing requirements for specified payers and specialty-specific limitations or payer expectations.
Handle payments and correspondence received in the central business office.
Create payment batches and scan correspondence into the patient billing system.
Post payments and denials in the patient billing system.
Prioritize work to minimize interruptions and improve collection-process efficiency.
Participate in daily DMS huddles and department meetings.
Provide five-star customer service to patients, coworkers, vendors, and management.
Establish and maintain an efficient filing system and keep the work area clean and organized.
Communicate and engage effectively with others.
Participate in training classes as needed to remain current with daily operations.
Work in a team environment and participate in constructive feedback.
Handle numerous tasks simultaneously and work flexibly.