Patient Account Representative 3, Department of Laboratory Medicine & Pathology

University of Washington • Seattle, WA

5h • Onsite

About The Position

The UW Medicine - Department of Laboratory Medicine & Pathology (DLMP) in Seattle, WA has a fantastic opportunity for a Patient Account Representative 3 with Client Account Services at the Financial Services Building in downtown Seattle. This role involves handling a high volume of calls and written inquiries, acting as a liaison between patients and other UW Medicine entities to resolve complex billing issues, and managing account statuses within the Xifin billing system. The position also includes setting up financial assistance, contacting insurance companies, and generating invoices for laboratory services.

Requirements

• High School graduation or equivalent
• Three years of experience in patient accounting, customer service, or a related office environment.
• Medical insurance billing and accounts receivable education/experience.

Nice To Haves

• Knowledge of and ability to work with computer-based accounts receivable programs.
• Knowledge of medical terminology, CPT billing codes, and ICD-10 diagnosis codes.
• Experienced at customer service relations.
• Familiarity with Macintosh-based Microsoft Word and Excel programs.
• Excellent typing and 10-key skills.
• Excellent verbal and written communication skills.
• Ability to remain flexible and accept change.
• Experience using Sunquest Laboratory system.
• Experience using Xifin Billing system.

Responsibilities

• Handle a high volume of calls with patients, their families or representatives, insurance companies, attorneys, corporate clients, etc. in a structured environment working under a set schedule and tight timeframes.
• Work as a liaison between patients and other UW Medicine entities to resolve complicated billing issues.
• Review and respond to written inquiries about laboratory services, insurance information, account status and related billing issues.
• Review and evaluate account status in Xifin billing system for all payments received.
• Enter payment data in account files using a computer-based accounts receivable program.
• Take appropriate action on remaining balances, which may include referral to the past-due specialist.
• Provide initial telephone screening for financial assistance and assist patients in completing financial assistance applications.
• Set up prepayment and confidential account for patients.
• Contact insurance companies to clarify and resolve payment and coverage issues.
• Provide input to supervisor regarding billing/accounts receivable computer program changes.
• Download and upload electronic posting.
• Generate invoices for laboratory services, using computer-based billing programs, private hospitals, clinics, physician's offices, insurance companies, private laboratories, private individuals and/or patients.
• Modify and update billing information in the computer and make other necessary changes to keep the computer billing database accurate.
• Oversee filing system for lab request forms, invoice copies and other documents.
• Perform complex banking/financial reconciliation and coordinate posting activities.
• Assist community users regarding our laboratory services and billing policies, insurance information, and alternative options available to them.
• Comply with all departmental, institutional and health care agency policies, rules and regulations.
• Maintain confidentiality of information, including protected health information (PHI).
• Participate in and attend meetings and training as required.
• Assist in orienting and training new staff.
• Perform the work of a Patient Account Representative 2.
• Perform other duties as assigned.

Benefits

• Vacation time and sick time off that accrue monthly
• 12 paid holidays
• State Employee Tuition Exemption Program covering up to 6 credits of qualifying coursework per quarter at the University of Washington or other participating colleges or universities.
• Fully subsidized public transit pass (U-PASS) that covers multiple forms of public transportation in the region.
• Excellent healthcare, dental, disability, retirement, and other plan options.
• Free fitness, healthy eating, finance, and stress reduction classes offered through the Whole U.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED