Patient Account Rep
About The Position
Responsible for providing patient account support for hospital and clinic accounts. Processes all patient account balances/account questions both in person, by mail and electronically. Responsible for knowing how to handle hospital account questions and clinic account questions for patient responsible portion. Must be familiar with CPSI and Athena patient account systems. Prepare daily hospital deposit. Send deposit records excel spreadsheet to PFS Director and Controller. Perform daily bank and mail run. Sort billing correspondence / mail and distribute daily. Manage incoming and outgoing mail. Send pay plan agreements and set terms for patient accounts. Set payment terms per policy. Manage voicemail/return calls within one business day. Reconcile account discrepancies given to the department by the Controller. Enter account adjustments, account transfers, observation charges as requested per protocol. Scan all daily work into proper server folder. Manage patient credit card balance transfers or refunds per policy/protocol. Manage probate/decreased/bankruptcy accounts. Update patient accounts returned uncollectible from the collection agencies. Maintain Medicare bad debt log for Medicaid crossovers. Other duties as assigned.
Requirements
- Familiarity with CPSI and Athena patient account systems.
- High school education as a minimum.
Nice To Haves
- Previous patient account representative experience desired.
Responsibilities
- Process all patient account balances/account questions both in person, by mail and electronically.
- Handle hospital account questions and clinic account questions for patient responsible portion.
- Prepare daily hospital deposit.
- Send deposit records excel spreadsheet to PFS Director and Controller.
- Perform daily bank and mail run.
- Sort billing correspondence / mail and distribute daily.
- Manage incoming and outgoing mail.
- Send pay plan agreements and set terms for patient accounts.
- Set payment terms per policy.
- Manage voicemail/return calls within one business day.
- Reconcile account discrepancies given to the department by the Controller.
- Enter account adjustments, account transfers, observation charges as requested per protocol.
- Scan all daily work into proper server folder.
- Manage patient credit card balance transfers or refunds per policy/protocol.
- Manage probate/decreased/bankruptcy accounts.
- Update patient accounts returned uncollectible from the collection agencies.
- Maintain Medicare bad debt log for Medicaid crossovers.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
